You don’t need a degree to break into tech. IT support specialists help people solve real-world tech problems every day, and many start with short-term training or on-the-job learning.
IT support specialists help people and teams troubleshoot hardware, software, and network issues. They keep systems running, answer user questions, and solve technical problems remotely or in person.
Job titles vary—help desk tech, desktop support technician, computer support specialist, and IT technician are all versions of this same foundational tech role.
You don’t need a computer science degree to start in IT support. Many employers value hands-on skills, communication ability, and certifications over formal education.
Here’s how to get started:
Finish high school or earn a GED: This is typically required to enter training programs or apply for entry-level roles.
Complete a short-term training program: Many people launch their IT careers with affordable, flexible courses that cover networking, troubleshooting, and system basics.
Start in an entry-level role: Jobs like IT assistant or help desk analyst can help you gain experience while learning on the job.
Keep learning: IT changes fast. Building your skills over time (through certifications or self-study) can lead to better roles and higher pay.
Many people start by earning an entry-level certification like CompTIA A+ or completing a beginner-friendly online program. You can also apply for roles like help desk tech or IT assistant to build experience.
No. Many IT support specialists are hired based on certifications, communication skills, and troubleshooting ability—not a college degree.
They help users with computer crashes, password resets, network connectivity issues, printer problems, software installations, and more.
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Yes. Many people start in IT support and move into cybersecurity, cloud services, networking, or systems administration with additional experience and training.
