As the twin pandemics of COVID-19 and systemic racism rage on in America, interventionists in workforce development have gained newfound clarity on the complexity underlying economic injustice.
Advocates increasingly turn to double-sided labor market solutions to address economic immobility. An emerging class of job-preparation schemes called “dual-customer training programs” shows promise but has largely failed to scale. This research endeavors to explain why.
Through a design-led approach that balances conceptual rigor with emotional texture, the authors propose the first steps on how we might work toward economic justice together.